Guild Insurance Brokers and HMS Insurance is committed to providing our clients with excellent service. Part of this commitment is ensuring the protection and confidentiality of personal information the customer provides to us. The Personal Information Protection and Electronic Documents Act (PIPEDA) came into force January 1, 2004.
Personal information is information that identifies you as an individual client and relates specifically to you. Depending on the purpose (s) for which we need to collect, we may ask for the following: Basic information such as name, address, telephone/fax number, e-mail address, birth date and marital status.
When you purchase insurance with Guild, we will ask for your personal information so that we may provide you with products and services that best meet your needs. We are responsible for maintaining and protecting your information while it is under our control.
This includes any personal information that may be disclosed to 3rd parties for processing or other administrative functions. These parties commonly include:
When you first become a client or renew your policy with Guild Insurance Brokers and HMS Insurance, we collect or reference back to your personal information. This is to:
Guild Insurance Brokers and HMS Insurance have established system safeguards, along with the proper processes, to protect customer information from unauthorized access or use. Your information will not be used or disclosed for purposes other than those for which it was collected, except with the consent of the individual or as required by law. We will only retain personal information as long as necessary for the fulfillment of the client’s insurance requirements.
Guild Insurance Brokers and HMS Insurance assumes that by seeking insurance through our brokerage, your consent has been implied for us to deal with your personal information in a reasonable manner. We will inform our clients of the existence, use and disclosure of their personal information upon request and will provide access to this information.
Our customers are able to correct, update or challenge the accuracy of their personal information and have it amended when appropriate. When a request is made in writing, we will inform you of the existence, use and disclosure of your personal information and you will be given access to that information within 30 days of the request.
In certain exceptional situations, we may not be able to provide you with this access. Exceptions may include information that contains reference to other individuals, information that is subject to solicitor- client or litigation privilege, the information contains the brokerage’s confidential commercial or proprietary information, or if it cannot be disclosed for legal reasons, or the information is used for the detection and prevention of criminal activity and dealings in the proceeds of crime.
2830 Victoria Avenue