Mar 23, 2020
The unprecedented spread of the Coronavirus (COVID-19) in Canada and around the world has, understandably, raised concerns for you and your family. At Guild/HMS, the well-being of our clients, our employees and each of your families is a significant concern for us. As such, safety will be our main priority as this situation continues to evolve.
Please note at this time, our Shoppers Mall Brandon and Shilo locations are closed. All other locations are open for Autopac transactions which require an in person visit if they can’t be completed over the phone or electronically. Though we are trying our best to limit in-person interactions, we have developed a process to assist in flattening the curve.
President | Guild/HMS Insurance Group
Guild/HMS Offices Hours – Temporary Change
Shoppers Mall Brandon Temporarily Closed
2830 Victoria Avenue
Monday 8:00 am – 6:00 pm
Tuesday 8:00 am – 6:00 pm
Wednesday 8:00 am – 6:00 pm
Thursday 8:00 am – 6:00 pm
Friday 8:00 am – 6:00 pm
Shilo Canex Mall Location – Closed temporarily. All client transactions can be redirected to our Carberry Location, please call us @ 204-834-2110 or text 204-729-4949.
Most Autopac transactions can be completed over the phone or electronically. We encourage you to phone our offices or text 2047294949 beforehand to see if this can be done. You will need the form below to be filled out, we can help you through the process when you call or text.
For Autopac transactions which require an in person visit, we have created a process to help flatten the curve.
- These transactions will be conducted with a limit to the number of customers in office, ensuring proper spacing between customers and sanitizing after each customer transaction. This will allow us to maintain social distancing protocols but provide service to those customers with urgent MPI needs that cannot be completed by phone or email.
- Once you arrive at the branch, please call the number provided. Our limit is 2 patrons at a time in the office.
- You will be put in a queue and when it is your turn, we will call you to come in. This will prevent groups from gathering in our office and allow social distancing protocols to be observed.
- We ask that clients experiencing symptoms of COVID-19 (including fever, cough, runny nose, sore throat or difficulty breathing) or those that have travelled outside of Canada in the last 14 days do not enter our offices.
All Other Insurance Needs
We are in the business of protecting you, your family and your business, and we need to continue to do that as long as this crisis lasts, so: If you have any changes to make to your policy continue to call any of our offices or your account representative directly. Many of our staff are set up to have the ability to work remotely from home with full telephone access and connectivity to ensure customer service is maintained to the best of our ability.
If you have a claim, you can continue to reach out, as always, to your account representative but we also encourage you to report your claim directly to your insurance company. Insurance company claims contact information can be found on the Claims page of our website.
If you need to pay a bill, we encourage you to visit our Payment page on our website. if you require an alternate payment option, your account representative has a number of other options to facilitate you making your payment.
Actions we are taking to keep us all safer
We are taking steps to help reduce the spread of this disease and protect our clients, our staff and their families. These proactive measures include:
We are requesting, whenever possible, that you connect with your account representative in a method that is safe for everyone – we are always here for you by phone or email.
We have suspended all work travel until we receive appropriate direction from the authorities that such travel is safe once again.
Any employee traveling from outside the province will automatically work from home for 14 days.
Be well informed
Our Governments are enacting a wide range of measures to protect our citizens so please continue to check official government websites for the most up-to-date information on how to keep yourself and your loved ones safe. Here’s a link to the Government of Canada’s Official COVID-19 Website which is being regularly updated with details on a wide range of related topics.
We know your time is valuable and we respect that, so we will only continue to communicate when circumstances change and additional relevant information relating to your interactions with Guild/HMS Insurance becomes available.
Our goal is to help slow the spread of the COVID-19, keep our people and clients safe and continue to provide you the level of service you’ve always received from Guild/HMS Insurance.