Insurance Claims

Insurance Claims

Accidents can happen at any time and our commitment to claims excellence means around-the-clock service when an emergency occurs. Our team understands how important it is for you to have your insurance claim dealt with in a prompt and professional manner. Following the proper steps when a insurance claim occurs may help minimize the loss and save you time and money.

Insurance Claims Contact

Outside Business Hours contact:

Emergency Claims Line – 866-358-5571

Brandon, Wawanesa, Virden Locations:

Business Hours contact us at 204-729-4949
or toll-free 866-277-4949

MPI Auto Insurance Claims 1-800-665-2410

Carberry, Shilo Locations:

Business Hours contact us at 204-834-2110
or toll-free 866-277-4949

MPI Auto Insurance Claims 1-800-665-2410

What else can you do? Property Tips


  • Take steps to protect property and minimize any further damage
  • Contact a local restoration company if immediate assistance is required
  • If emergency personnel are present, obtain name, phone # and report #
  • Do not dispose of damaged/salvaged property
  • Collect information to verify the value of damaged property
  • For water losses, turn off the water source
  • Obtain estimates for repair or replacement
  • Where practical, take photos of the damage
Guild Insurance Home Insurance

Liability Tips


  • Immediately report any incident involving injury to others or damage to their property, even if it seems unlikely to become a claim.
  • Completion of a Claim/Incident Report will help with the details of the event. Report may be submitted by email or fax at 204-728-1515.
  • Comfort the victim
  • If required, call for medical assistance
  • Eliminate the hazardous situation
  • Obtain witness names and contact information
  • Where practical, take photo/video evidence of the accident scene
  • Do not enter into correspondence with claimants or their representatives
Claims info Guild/HMS Insurance Group

General Tips


  • Be pro-active and minimize the extent of any loss
  • Never admit liability for any accident
  • When speaking to emergency personnel obtain names, phone numbers and
    report numbers
  • Complete the claim or incident report at the earliest opportunity while details of the event are fresh in your mind
  • Fax or Email the report to Guild Insurance Brokers and HMS Insurance immediately
  • Where practical, take photo/video evidence of the accident scene
Providing general tips Guild/HMS Insurance Group


Our team of insurance professionals are always here to help find the right insurance for you. Send us an email, check out “The Blog”, or give us a call to chat with one of our professionals.